1. What is Personal Information?

Personal information means information about an identifiable individual, which may include, but isn’t limited to:

• Name, address, email address, phone number.
• Payment information (processed securely by third-party payment processors).
• Usernames, passwords, and other account credentials.
• Information you provide when creating an account, making a purchase, applying for a job, or contacting us.
• Information about your use of our Website and Podia Portal (e.g., IP address, browser type, pages visited, time spent).
• For career applications: Resume, cover letter, employment history, education, references and health information.
• For certain services where applicable (e.g., initial home care inquiries, some course content related to health): Information about health conditions or care needs (Personal Health Information under PHIPA).

Note on Personal Health Information (PHI): While our online courses primarily offer educational content, certain inquiries (e.g., related to home care services or job application) or specific course topics may involve the collection of Personal Health Information. When PHI is collected, it will be handled with the utmost care and in strict compliance with PHIPA and other relevant privacy legislation. For actual home care services, separate, more detailed privacy practices will be provided to clients.

2. How We Collect Your Personal Information

We collect personal information from you in several ways:

• Directly from You: When you register for an account, purchase a course or membership, sign up for a newsletter, fill out forms (e.g., contact us forms, career applications), participate in surveys, or communicate with us.
• Through Our Website and Podia Portal:
• Automated Technologies: As you navigate our Website and Podia Portal, we may collect certain information automatically, including usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• Podia Platform: When you use our Podia Portal, Podia (as our service provider) collects data related to your course progress, interactions, and payments. This data is shared with us to manage your access and track your progress.
• From Third Parties: We may receive information from third-party service providers (e.g., payment processors, analytics providers) in the course of providing our services.

3. How We Use Your Personal Information

We use your personal information for various purposes, including:

• To Provide and Manage Services:
• To fulfill your requests and process your transactions (e.g., course enrollments, membership access).
• To manage your accounts and provide customer support.
• To deliver Course Content and track your progress in courses.
• To facilitate access to membership benefits and communities.
• For Communication:
• To send you transactional emails (e.g., purchase confirmations, account notifications).
• To send you newsletters, marketing communications, and promotional offers, provided you’ve consented to receive them.
• To respond to your inquiries and feedback.
• For Career Applications:
• To assess your qualifications for employment opportunities.
• To contact you regarding your application.
• For Website and Service Improvement:
• To analyze trends, administer the Website and Podia Portal, track users’ movements, and gather demographic information for aggregate use.
• To improve the design, content, and functionality of our Website, Podia Portal, courses, and services.
• To personalize your experience and deliver relevant content.
• For Security and Legal Compliance:
• To detect, prevent, and address technical issues, fraud, or other illegal activities.
• To comply with legal obligations, enforce our Terms and Conditions, and protect our rights and property.

4. How We Share and Disclose Your Personal Information

We don’t sell or rent your personal information to third parties. We may share or disclose your personal information in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing (e.g., Stripe, PayPal via Podia), website hosting, analytics, email delivery, and customer support. These providers are given access to the personal information necessary to perform their functions and are contractually obligated to protect it.
• Podia Platform: As our online course and membership platform, Podia collects and processes information on our behalf. Podia’s own privacy policy (available on their website) governs their handling of data as a service provider to us.
• Legal Requirements: We may disclose your personal information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or ensure the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, asset sale, or other corporate restructuring, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may share your personal information with third parties when we have your explicit consent to do so.

5. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
• Withdraw Consent: You may withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect your ability to access or use certain services.
• Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.
• Account Deletion: You may be able to delete your account through your Podia portal settings or by contacting us.

To exercise any of these rights, please contact us at privacy@colrespect.com

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax or accounting purposes). When your personal information is no longer required, we’ll securely delete or anonymize it.

7. Security of Your Personal Information

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can’t guarantee its absolute security.

8. International Data Transfer

Your personal information may be stored and processed in Canada or in other countries where our service providers are located (e.g., the United States for Podia’s servers). When your information is transferred outside of Canada, it may be subject to the laws of the jurisdiction where it’s processed and stored, and may be accessible to governmental and law enforcement agencies in that jurisdiction. By using our services, you consent to the transfer of your personal information to countries outside of Canada as described in this Privacy Policy.

9. Children’s Privacy

Our Website, Podia Portal, and services aren’t intended for individuals under the age of 18. We don’t knowingly collect personal information from children under 18. If we become aware that we’ve collected personal information from a child under 18 without verifiable parental consent, we’ll take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We’ll notify you of any material changes by posting the updated Privacy Policy on our Website and Podia Portal with a new “Effective Date.” We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Col-respect Homes and Care Inc. Attention: Privacy Officer 10271 Yonge St. Unit 317,
Richmond Hill, ON L4C 3B5. privacy@colrespect.com

You also have the right to contact the Office of the Privacy Commissioner of Canada (OPC) or the Information and Privacy Commissioner of Ontario (IPC) if you have concerns about our privacy practices.